Our client services team is available Monday through Friday, excluding major holidays. For assistance, please contact us at hello@una-lab.com, and we will respond as soon as possible.

UNA is currently available exclusively online. For updates on future retail locations or events, we invite you to subscribe to our newsletter.

Care information is listed on each product page. We recommend following these instructions to preserve the quality and longevity of your garment.

Fit notes are available on each product page. If you would like additional guidance, please contact hello@una-lab.com.

UNA garments are crafted from exceptional materials and are designed to endure with proper care. Please refer to the care label inside your garment for specific instructions.

Once an order has been placed, we are unable to modify or cancel it. Please review your order carefully before completing your purchase.

You may join the waitlist on the product page to be notified if the item becomes available again.

Payment is processed at the time your order is placed.

We accept Visa, MasterCard, American Express, Discover, Shop Pay, PayPal, and UNA gift cards.

Orders are typically processed within 1–7 business days. You will receive tracking information once your order has shipped.

At this time, UNA ships within the United States only.

We currently do not ship to P.O. boxes.

Full-price items are eligible for return within 21 days of delivery, provided they are unworn, unwashed, and in original condition with all tags attached.

To begin a return, please use the link in your order confirmation email and follow the steps provided. For any questions, please email us at hello@una-lab.com.

Once your return has been received and approved, your refund will be issued to your original form of payment. Please allow 5–10 business days for processing.

We do not offer direct exchanges. If you would like a different size or style, we recommend placing a new order and returning the original item.

To initiate a gift return, please contact hello@una-lab.com. Once received, a merchandise credit will be issued.